Royal Reels is widely regarded among the gamblers in Australia for offering them a fair, transparent, and secure gaming experience. Taking a look at the refund policy will help you know more about the refund process of the same. It comes with some strict norms, and you can see under which situations the refunds are accepted. When you register on the platform, you agree to the refund policy, which is given below.
Ensure to read the refund policy with privacy policy, and terms and conditions, which will help you before registering on the site.
General Refund Policy
Royal Reels deals with online casino and betting activities. Taking a look at the nature of the same, all the bets and game entries are considered as final, once they have been placed. Due to this reason, refunds are not applicable in the majority of cases for completed or ongoing casino games.
However, there are a few special situations in which refunds have a chance to be accepted. This blog will let you know about the special situations.
When Refunds May be Considered
The cases in which refunds may be considered at Royal Reels are as follows:
- A recognised technical error happened, which prevented game completion.
- System issues further led to incorrect or duplicate Royal Reels deposits.
- Casino games were affected due to the verified software malfunctions.
- Transactions that have been marked as unauthorised are confirmed after investigation.
It should be noted that each of these cases is investigated differently due to its nature. Also, it is not guaranteed that the players will receive a refund.
Non-refundable Situations
Since there are a few situations where refunds may be accepted, there are some where refunds will not be accepted. These include:
- Losses incurred by the player from normal gameplay.
- The player had changed their mind after placing a bet.
- Loss that happened due to the player’s misunderstanding of game rules.
- Bets have been placed incorrectly in any round of the game.
- The winnings are secured through bonuses or even bonus bets.
- The games have been completed with valid outcomes.
In these cases, players won’t be able to apply for a refund on the website. Also, it is recommended that one should be aware of the game rules before they start playing.
Bonus and Promotional Funds
Refunds are not valid when it comes to the bonuses and promotions.
- The bonus funds and free spins are ineligible for refund.
- The bonus funds that have been wagered by the players can also not be returned.
- The winnings secured from bonus funds are subjected to their wagering requirements. Generally, all the bonuses at this website have 30x wagering requirements.
In case a bonus has been cancelled, the real money eligible for the same will be available for withdrawals, not refunds.
Deposit Refunds
Deposits can also be eligible for refunds in some cases, which include:
- The funds added to your account have not been used to place bets.
- The deposits have not activated any bonus in your account.
- Your account has passed the verification (KYC) process.
Even if you have used a few cents of the deposit to place bets, it won’t be eligible for a refund.
Withdrawal Reversals
Withdrawal Reversals are also available at Royal Reels. If you have placed a Royal Reels withdrawal on the website and later cancelled it, the funds will be:
- The withdrawn funds will be returned to your casino balance.
- If a bonus is active on your account, the funds will be subjected to its terms and conditions.
It should be noted that withdrawal reversals are not considered a refund.
Chargebacks and Payment Disputes
One can easily initiate a chargeback on this website. But it is strongly recommended to connect with the customer support at Royal Reels before doing the same.
- If you are placing unauthorised chargebacks, it might get your account suspended.
- The winnings that have been secured from the disputed funds will be declared as void.
- Players who are found doing fraudulent chargebacks might get their accounts permanently closed.
The main aim of the platform is to solve the chargeback issues directly and fairly.
Processing Time for Approved Refunds
If you have already placed a refund on the website and it gets approved:
- The processing time of the funds will depend on the chosen payment method.
- In the majority of cases, the refunds are sent to the original payment method.
- The fees that have been charged by the banks or payment providers will not be refundable.
Players must note that Royal Reels is not responsible for the delays caused by third-party payment providers in the processing times read privacy policy.
Account Verification Requirement
In order to process a refund, it is necessary to complete the account verification process. For this, the following documents must be provided:
- Valid Government-issued ID
- Proof of address
- Payment method verification
Account verification is required on the website as it helps to prevent fraud and also ensures that the players comply with the legal regulations.
Policy Abuse
If any user is found abusing the refund policy, it will lead to the following outcomes:
- The refund request placed will be denied.
- The account may be temporarily suspended from the website.
- If the abuse is done at a higher level, it may also lead to permanent account closure.
Royal Reels has the right to protect its website from any sort of misuse of the refund policy.
Changes to This Refund Policy
Royal Reels login can make changes to this refund policy at any time. The changes made to the same will be posted publicly on the website, and will be applicable from the time they get published. If you continue to use the site after the same, it would mean acceptance of the updated terms.